Privacy Policy

Last updated: February 2026

1. Information We Collect

We collect information you provide when booking a course or contacting us, including:

• Name, email address, and phone number
• Date of birth and address
• Unique Student Identifier (USI)
• Statistical information for AVETMISS reporting (optional)
• Emergency contact details
• Payment information (processed securely by Stripe)

2. How We Use Your Information

We use your information to:

• Process your course booking and payment
• Deliver the training course
• Issue your completion certificate
• Comply with RTO reporting requirements
• Contact you about your booking or future courses
• Respond to your inquiries

3. Information Sharing

We may share your information with:

• National Education and Training (RTO 46063) - For issuing your nationally recognised certificate
• NCVER (National Centre for Vocational Education Research) - For AVETMISS statistical reporting as required by law
• Stripe - For secure payment processing

We do not sell your personal information to third parties or use it for marketing purposes without your consent.

4. Data Security

We take reasonable precautions to protect your personal information from loss, misuse, and unauthorised access. Our website uses SSL encryption for all data transmission. Payment information is processed securely by Stripe and is never stored on our servers.

5. Data Retention

We retain your training records for 30 years as required by ASQA (Australian Skills Quality Authority) for nationally recognised training. Other information is retained only as long as necessary for the purposes described in this policy.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for marketing communications

7. Cookies

Our website uses essential cookies for functionality and analytics cookies to help us improve our service. You can disable cookies in your browser settings, but some features may not work correctly.

8. Third-Party Links

Our website may contain links to external sites (e.g., USI Registry, Weapons Licensing). We are not responsible for the privacy practices of these external sites.

9. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available on our website.

10. Contact Us

For privacy-related inquiries or to exercise your rights, please contact us.